We understand that plans can change. You can cancel or reschedule your home sample collection appointment up to 2 hours before the scheduled time slot at no extra charge. Refund requests for prepaid bookings are processed automatically to the original source payment method within 5-7 business days.
Key Service Highlights
- Free cancellations up to 2 hours prior to slot
- Reschedule bookings at no additional fee
- Full refund for clinical non-performance
- Support resolution helpline for payment issues